We want you to be happy with what you ordered. If something is not right, you have 14 days from the day your parcel is delivered to start a return.

Your 14-day return window

You have 14 days from delivery to tell us you want to return an item. Once you have told us, you have a further 14 days to send it back.

The item must come back unused, in its original condition and in its original packaging, with any dust bag, tags and protective wrapping it arrived with.

Return options

Return for a refund

We refund to the original payment method within 5 business days of receiving your return and checking it. Your bank may take a few more days to show the money.

We refund the price of the item. Original shipping charges are not refunded, and return shipping is paid by you unless the item arrived faulty or we sent the wrong thing.

Return for an exchange

Want a different piece instead? Send the original back the same way and tell us what you would like. We ship the replacement as soon as your return arrives and passes its check.

If the exchange costs more, we send you a payment link for the difference. If it costs less, we refund the difference.

What we cannot accept

• Items that have been used or carried. Scuffs, marks, creases, odours or signs of wear mean we cannot take it back.
• Items returned without their original packaging.
• Items returned after the 14-day window has closed.

Damaged, faulty or wrong items

If your parcel arrives damaged, or the piece has a fault, or we sent the wrong item, email us within 48 hours of delivery at contact@glovano.com with your order number and photographs of the problem and the packaging.

In these cases we pay the return shipping and you choose between a replacement or a full refund, including the original shipping charge.

How to start a return

1. Email contact@glovano.com with your order number and which item you are returning.
2. We reply within one business day with confirmation and instructions.
3. Pack the item securely, in its original packaging, and include a note with your order number inside the parcel.
4. Send it to the return address below, using a tracked service. Until it reaches us, the parcel is your responsibility, and without tracking we cannot help if it goes missing.

Please do not send anything back before contacting us. Unannounced returns can be refused, and we cannot refund a parcel we cannot identify.

Return address

GLOVANO LLC
5830 E 2nd St, Ste 7000 #36367
Casper, WY 82609
United States

Returns from outside the United States are arranged and paid for by you. Mark the parcel clearly as a returned item so it is not held for customs duty.

Late or missing refunds

If more than 10 business days have passed since we confirmed your refund and you still have not seen it, check with your bank or card issuer first — processing times vary. If it is still missing, write to us at contact@glovano.com and we will chase it.

Questions

Email contact@glovano.com or call +1 516 559 3152, Monday to Friday, 9am to 5pm.