Payment Policy

This page explains how payment works when you order from GLOVANO.

Accepted payment methods

The full list of methods available to you is shown at checkout and in the footer of every page. It typically includes major credit and debit cards, along with the express wallets supported by our checkout.

Secure processing

All payments run through Shopify's secure checkout. Card details are encrypted and handled by the payment provider — GLOVANO never sees them and never stores them on its own systems.

Currency

Prices are displayed and charged in US dollars. If your card is issued in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. That fee comes from your bank, not from us.

When you are charged

Payment is taken when you place the order. If an item turns out to be unavailable after you have paid, we cancel that part of the order and refund it.

If a payment fails

A declined payment usually comes from the card issuer, not from our store. Check that the card details and billing address match what your bank holds, then try again. If it still fails, use a different method or write to contact@glovano.com.

Authorisation holds

Some banks place a temporary hold on funds for a failed or cancelled attempt. It is not a charge and it clears on its own, usually within a few business days.

Taxes and duties

Any taxes that apply are shown at checkout before you pay. For deliveries outside the country of dispatch, customs duties and import charges are set by the destination country and are payable by the customer on top of the order total.

Refunds

Approved refunds go back to the original payment method. Timing and conditions are covered in our refund policy.

Questions

Write to contact@glovano.com or call +1 516 559 3152, Monday to Friday, 9am – 5pm.