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FAQ

Quick answers about orders, shipping, materials, care and returns.

Frequently asked questions

Everything we get asked most often, grouped by subject. If your question is not here, write to us.

Orders

Placing, changing and cancelling an order.

How can I place an order?

Select the product you would like to purchase, choose the available options, add it to your cart and proceed to checkout. Once your order has been successfully placed, you will receive an order confirmation by email.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at contact@glovano.com. We will do our best to assist you before the order is processed or shipped.

Once an order has been shipped, it can no longer be cancelled.

Shipping

Destinations, timing, tracking and cost.

Where do you ship?

We currently ship to the United States only. Checkout does not offer delivery to any other country.

We would like to add more destinations later. Until then, orders can only be delivered to a US address.

How long does delivery take?

Orders are generally prepared within 1–2 business days. Once dispatched, delivery takes 5 to 15 business days depending on the destination.

Full details are in our Shipping Policy.

Will I receive tracking information?

Yes. Every order ships with tracking, and you will receive the tracking details by email once your parcel has been dispatched.

You can follow it at any time on our Track your order page. Tracking can stay quiet for several days between scans; if nothing has moved for 7 days, write to us and we will open an enquiry with the carrier.

How much does shipping cost?

Shipping is free on orders over $50. Below that, a flat rate is calculated and shown at checkout before you pay.

Because we ship within the United States only, there are no customs duties or import charges to pay on your order.

Products & Materials

What our pieces are made from, and how to look after them.

What are GLOVANO products made from?

GLOVANO products are made from premium vegan leather (PU), with hardware and linings selected according to the design and intended use of each piece.

Is GLOVANO made from animal hide?

No. GLOVANO uses vegan leather (PU) rather than animal hide. We say so on every product page, because you should know exactly what you are buying.

How should I care for my GLOVANO product?

Avoid prolonged exposure to water, excessive heat and direct sunlight. For routine cleaning, gently wipe the surface with a soft, slightly damp cloth and allow it to dry naturally.

Store bags stuffed or hanging so they hold their shape.

How do I choose my belt size?

Belts sized 32 to 42 follow your waist measurement where the belt sits, in inches, not your trouser size: size 34 is for a 34 in (86 cm) waist. At that measurement the pin sits in the middle hole, with two holes either side.

Belts sized S, M and L fit a 26–29 in, 29–32 in and 32–35 in waist. Between two sizes, take the larger one.

Cut-to-fit belts come in one size: set the buckle at your waist and trim the excess. Every belt page has a size guide next to the size picker.

Returns & Refunds

Your 14-day window, and how a return works.

What is your return policy?

We accept eligible returns within 14 days of delivery, provided the item is unused and returned in its original condition and packaging.

The full terms are in our Returns & Refunds Policy.

How do I request a return?

Contact us at contact@glovano.com with your order number and the reason for your return. We will reply with the return instructions and the address.

Please do not send anything back before contacting us — unannounced parcels can be refused.

Who pays for return shipping?

Return shipping is paid by you, unless the item arrived faulty or damaged, or we sent the wrong thing. In those cases we cover it.

If your parcel arrives damaged, email us within 48 hours of delivery with photographs of the item and the packaging.

When will I receive my refund?

Once your return has been received and checked, we refund to the original payment method within 5 business days. Your bank may take a few more days to show the money.

Original shipping charges are not refunded.

Payments

How you pay, and how your details are handled.

What payment methods do you accept?

Available payment methods are displayed securely at checkout.

Is my payment secure?

Payments are processed through secure payment infrastructure. GLOVANO does not have access to your full payment card details.

Contact

Where to reach a person.

How can I contact GLOVANO?

For questions about products, orders, shipping or returns, write to contact@glovano.com or call +1 720-803-0973.

We answer Monday to Friday, 9am to 5pm, usually within one business day.