Politique de remboursement
RETURNS AND REFUNDS
You have 14 days from the day your order is delivered to request a return.
CONDITIONS
To be accepted, the item must be unused, in the condition you received it, and in its original packaging. Engraved pieces are returnable under the same conditions, as long as they are unused.
HOW TO START A RETURN
Write to contact@glovano.com with your order number and the reason for the return. We reply with a return address and instructions. Items sent back without contacting us first cannot be accepted.
RETURN SHIPPING
Return shipping is paid by the customer, except when the item arrived damaged, faulty, or was not what you ordered. We recommend a tracked service: until the parcel reaches us it remains your responsibility.
DAMAGED OR INCORRECT ITEMS
Check your order when it arrives. If a piece is damaged, faulty, or is not what you ordered, send us a photo at contact@glovano.com within 48 hours of delivery. We replace it or refund you in full, return shipping included.
REFUNDS
Once your return arrives we inspect it and email you the outcome within 3 business days. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may take a few more days to display it.
If more than 15 business days have passed since we approved your refund and you still have not seen it, write to contact@glovano.com.
EXCHANGES
The fastest route is to return the item for a refund and place a new order for the piece you want.
CONTACT
GLOVANO LLC
5830 E 2nd St, Ste 7000 #36367, Casper, WY 82609, USA
contact@glovano.com — +1 516 559 3152
Monday to Friday, 9am – 5pm