Shipping & Returns
SHIPPING POLICY
PROCESSING
Orders are prepared within 1 to 2 business days. Pieces ordered with free engraving take one additional business day, because they are personalised after the order comes in. Orders placed on weekends or public holidays are processed on the next business day.
DELIVERY TIMES
Once dispatched, delivery takes 5 to 10 business days depending on the destination. These are estimates, not guarantees: carrier delays, customs and peak periods can extend them.
SHIPPING COSTS
Shipping is free on orders over $50. Below that amount, a flat rate is calculated and displayed at checkout before you pay.
TRACKING
Every order ships with tracking. You receive the tracking number and link by email as soon as the parcel leaves us. Tracking can stay quiet for several days between scans; if nothing has moved for 7 days, write to us and we will open an enquiry with the carrier.
CUSTOMS AND IMPORT CHARGES
For deliveries outside the country of dispatch, any customs duties, import taxes or handling fees are set by the destination country and are payable by the customer. We have no control over these charges and cannot estimate them in advance.
INCORRECT ADDRESSES
Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once the return reaches us, with shipping payable again.
LOST OR DAMAGED PARCELS
If your parcel is lost in transit or arrives damaged, write to contact@glovano.com. Send a photo for damage. We open an enquiry with the carrier and either replace the order or refund it.
CONTACT
GLOVANO LLC
5830 E 2nd St, Ste 7000 #36367, Casper, WY 82609, USA
contact@glovano.com — +1 516 559 3152
Monday to Friday, 9am – 5pm